TURFBLUE Privacy Policy

Last Updated: 16 October 2026

1. Introduction

TurfBlue "we," "our," or "us" respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our website at https://turfblue.app, application, and related services.

By using TurfBlue, you acknowledge that you have read this policy. Where required by applicable law, we will obtain your consent for processing personal information.

2. Information We Collect

Depending on how you use our Platform, we may collect:

Personal Information: Name, email address, phone number, account details, and information provided when contacting support.
Booking Information: Selected turf or service, booking dates and times, reference numbers, coaching or event registrations, cancellations, and related communications.
Payment Information: Transaction references, payment amounts, payment status, and refund records.
Technical Information: IP address, browser and device details, pages visited, usage patterns, and technical logs, where applicable.

We may also collect information you voluntarily provide when submitting feedback or requesting assistance.

3. How We Use Your Information

We use collected information, where applicable, to:

Create and manage accounts and bookings.
Coordinate coaching sessions and sports event registrations.
Process and verify payments and manage refunds.
Send booking confirmations, updates, and service-related communications.
Respond to enquiries and customer support requests.
Improve Platform functionality, performance, and user experience.
Maintain security, prevent fraud, and comply with applicable laws.

4. Payments and Razorpay

Payments for TurfBlue services are processed by Gyrodile Media OPC Pvt Ltd through Razorpay.

TurfBlue does not store sensitive card or banking information on its servers, as stated in our payment arrangements. We may retain transaction references, payment status, and other relevant records for booking management, reconciliation, refunds, and dispute resolution.

Payment information may be handled by Razorpay and relevant payment service providers under their applicable terms and privacy policies. For further details, please refer to the official Razorpay website.

5. Sharing of Information

TurfBlue does not sell your personal information or share it with third parties for their marketing purposes without your consent.

Information may be shared or processed where necessary for:

Payment processing and transaction verification.
Providing bookings, coaching sessions, and sports events.
Operating, maintaining, and securing the Platform, where applicable.
Complying with legal requirements or lawful requests.
Preventing fraud, addressing security issues, or protecting legal rights.

We aim to limit information shared to what is reasonably necessary for the relevant purpose.

6. Data Retention and Security

We retain personal information for as long as reasonably necessary to provide services, manage bookings, maintain transaction records, resolve disputes, and meet legal obligations.

TurfBlue follows reasonable security practices intended to protect personal information against unauthorised access, disclosure, alteration, or loss. However, no method of electronic storage or transmission can guarantee absolute security.

We will address personal data breaches in accordance with applicable legal requirements.

7. Cookies

Our Platform may contain links to external websites. These websites have their own privacy policies and data-handling practices. TurfBlue is not responsible for the privacy practices or security of websites we do not control.

8. External Websites

9. Your Privacy Rights

Subject to applicable law, you may be entitled to:

Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of information where legally permitted.
Withdraw consent where processing is based on consent.
Raise complaints or exercise other applicable privacy rights.

To make a request, contact contact@turfblue.com. We may verify your identity before processing your request. Certain information may need to be retained where required by law.

10. Children's Privacy

Where children use TurfBlue or participate in its services, we will handle their personal information in accordance with applicable laws, including requirements relating to parental or guardian consent where applicable.

If you have concerns about a child's personal information, please contact us at contact@turfblue.com.

11. Data Transfers

Personal information may be processed or stored in locations depending on the systems and services used to operate TurfBlue. Any applicable transfers will be handled in accordance with relevant legal requirements.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, data-handling practices, or applicable laws. Revised versions will be published on our Platform with an updated date. Where legally required, we will provide notice or obtain consent for changes.

By using TurfBlue, you acknowledge that you have read this Privacy Policy. Any consent required by applicable law will be handled separately as required.